There are two little timelines to keep in mind: preparation time and delivery time.

Individual vintage pieces

Please allow 3 to 5 business days for your order to be carefully packed and prepared.

Once your parcel has been shipped:

Romania: approximately 1 to 3 business days
International: approximately 2 to 4 weeks

Delivery times can vary depending on the destination, shipping service, customs and local postal services.

Mystery Bundles

Mystery Bundles are a little more magical and take more time to create.

Please allow 6 to 8 weeks for your bundle to be prepared before it is shipped.

Each bundle is carefully put together with your preferences, size and style in mind, so I take the time to find the right pieces rather than rushing the process.

Once your bundle has been shipped:

Romania: approximately 1 to 3 business days
International: approximately 2 to 4 weeks

Please remember that the 6 to 8 weeks is the preparation time, and delivery time comes after your bundle has been shipped.

Good things take time, especially when they’re being handpicked for you.

Depending on your destination and the shipping option selected, your parcel may travel with the local postal service, FAN Courier or DHL.

You’ll receive tracking information where available, so you can keep an eye on your parcel as it makes its way to you.

Once your parcel has been handed over to the shipping carrier and scanned, it is officially on its little journey to you.

From that point onwards, Alchemalla cannot be responsible for parcels that are lost, stolen, misdelivered or damaged while in transit.

If something goes wrong along the way, please contact the shipping carrier using your tracking information. If you’re unsure what to do, you can always reach out to us and I’ll do my best to point you in the right direction.

Please double-check your shipping details before placing your order, especially those sneaky little numbers and postcodes!

If you notice a mistake after placing your order, please contact us as soon as possible. If your parcel hasn’t been shipped yet, we’ll do our best to help.

Once an order has been dispatched, we cannot guarantee that the address can be changed. Parcels will be sent to the address provided at checkout.

For orders shipped outside the European Union, your country may charge VAT, customs duties or other import fees when your parcel arrives.

These charges are determined by your local customs authorities and are the responsibility of the customer. Alchemalla does not control these charges and cannot cover them on your behalf.

Please also note that DHL may apply additional customs clearance or handling fees for deliveries to non-EU countries, depending on the destination and circumstances of the shipment. These fees are separate from Alchemalla’s shipping charges and are the responsibility of the customer.

If a parcel is returned because applicable customs charges or fees were not paid, you’ll be contacted in order to figure out the next step.

If you’d like me to send the parcel out again, any additional shipping costs and applicable fees will need to be covered by the customer. If you choose not to have the parcel resent, the original shipping cost and any applicable fees may not be refundable.

This is a small independent business, and every order is packed with care.

Sometimes postal journeys are wonderfully smooth. Sometimes they take a few unexpected detours. I really appreciate your patience while your order makes its way to you.

If you ever have a question, feel free to reach out. I’m always happy to help.

Thank you for supporting a small business and giving vintage pieces a new story.

With love,
Alchemalla